Return & Refund Policy

Last Updated: 11th August, 2026

At Hillcrest, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Return Eligibility

You may initiate a return within 7 days of the delivery date, subject to the following conditions:

• The item must be unused, unwashed, and in its original packaging with all tags intact.
• Proof of purchase (order confirmation email or invoice) must be provided.
• The item must not fall under the non-returnable category listed below.

2. Non-Returnable Items

The following items are also non-returnable:

• Items marked as “Final Sale” or purchased during clearance events.
• Gift cards.
• Items with visible signs of use, damage caused by the customer, or missing tags.

3. How to Initiate a Return

To start a return, contact us within the return window via:

• Email: support@hillcrestwear.in with your order number and reason for return.
• WhatsApp: Email us with your order details and we will confirm the next steps.

Our team will review your request and, if eligible, provide a return authorisation and shipping instructions within 2 business days.

4. Return Shipping

• If the return is due to a defect or an error on our part (wrong item sent, manufacturing defect), we will cover the return shipping cost.
• For all other returns (change of mind, sizing issues), the customer is responsible for return shipping costs.
• We recommend using a tracked shipping service. Hillcrest is not responsible for return parcels lost in transit.

5. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 5–7 business days to your original payment method.
• Razorpay refund timelines may add 3–5 additional business days depending on your bank.
• Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchange Process

We offer exchanges for a different size of the same product, subject to availability and eligibility criteria above. To request an exchange:

1. Contact us within the return window using the methods in Section 3.
2. Specify the size or variant you would like to exchange for.
3. Return the original item as instructed.
4. Once received and inspected, we will dispatch the replacement item.

If the desired size is unavailable, we will offer a refund to your original payment method instead.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photographs of the damaged item and packaging. We will arrange a replacement or full refund at no cost to you.

8. Contact Us

For any questions about returns or refunds, reach us at support@hillcrestwear.in. We aim to respond within 1 business day.