Get in touch
Contact Hillcrest
Email is the fastest way to reach us, and it is the route we monitor. Order questions, returns, sizing and wholesale enquiries all go to the same place unless noted below.
We aim to respond within one business day.
- Wholesale enquiries
- Wholesale enquiry form
Customer support
Write to support@hillcrestwear.in for anything about an order: where it is, changing an address before dispatch, a size or colour question, or a garment that arrived damaged.
Quoting your order number in the first message saves a round trip. If you are writing about a damaged or incorrect item, photographs attached to that first email let us resolve it without asking you to send them separately.
Returns and refunds
Returns are accepted within 7 days of delivery on eligible items. Start one by emailing support@hillcrestwear.in with your order number and the item you want to return; the return policy sets out what is eligible, what is excluded for hygiene reasons, and how long a refund takes to reach your account.
Wholesale and B2B
Retailers and bulk buyers should use the wholesale enquiry form rather than email — it captures the business name, quantities and contact details we need to come back with a rate card, so nothing has to be asked twice.
Data protection and grievances
Under India’s Digital Personal Data Protection Act, 2023, requests about access to, correction of, or erasure of your personal data go to support@hillcrestwear.in. A named grievance officer has not yet been appointed; the privacy policy carries the same notice.
What we will never ask you for
We will never ask for your card number, CVV, UPI PIN, bank credentials or account password — not by email, not by phone, not in any message that appears to come from us. Payment details are only ever entered in Razorpay’s own checkout window. Treat any message asking for them as fraudulent, and forward it to us.